CASE STUDY 01
TITLE:
Premier Developer Empowered by Cloud Services
Premier Developer Empowered by Cloud Services
This client is one of the largest and first, full-line real estate developers in the Philippines and is widely known in Asia for their prime residential and commercial developments. Having a total of 26 sustainable estates and 57 growth centers across the country enriching the lives of Filipinos since the 1800’s.
This establishment offers its residential properties for those who want to enjoy the beauty of its serene landscape, seaside resort, and multi-sports and golf club, which won 1st place in the Asian Golf Awards’ Best Golf Course in Asia.
Real Estate Industry
Corporate Business
Case Study
Portfolio Section
November 11, 2022
By: Mr. Mike M.
Real Estate Developer, Website Design, Cloud Services, etc.
The Challenges
Some of our client’s major leisure development projects and prestige membership clubs needed dedicated IT expertise in helping them develop, manage, and maintain their online systems and server resources with the hopes of resolving the following challenges:
- Real-estate projects and developments had outdated websites that costed sales, exposure, and user experience.
- Old servers experienced downtime, lack of service, and major interruptions that led to fewer opportunities.
- Insufficient support in maintaining, updating, and securing their online platforms.
- Clients needed more convenient ways to book online rather than calling or emailing.
- Manual and slow billing process that resulted in inefficiency and ow productivity.
- Manual record-keeping of data and added workload for filing, searching, data utilization, organization, and protection.
- Assigned dedicated teams to design and integrate online systems for multiple membership clubs.
- Provided 99.9% server uptime 24/7 for daily operations
- Our Premium Server Maintenance & Management helped maintain performance, routine patches, upgrades and support allowing IT staff to focus on their daily tasks
- Dedicated Cloud Backup solutions provided server backups for data security, and data restore management features
- Dedicated Premium SSL Certificates & Content Delivery Network (CDN) were implemented for greater security and speed optimization.
- Implemented new online systems to support operations for multiple departments and in-house staff
- We provided priority technical support and maintenance updates for any enhancements, security, website changes and troubleshooting.
- With Priority Support, response times are within the same day or at least 24-hours depending on the concerns and requests.
The Solution
This client has put their valued trust in Helpdesk Online Solutions for managing and providing on-going dedicated services for their exclusive membership clubs for over six (6) years. To help them cope up with the challenges they faced, we’ve provided managed services like:
The Results
The development of each club’s website, online systems and the fully managed cloud servers have resulted in several benefits:
- Websites are ranked as top results on search engines
- Reports show that the website receives up to 15,000 – 25,000 unique users a month and is continuously to increasing.
- Well-crafted designs for web and mobile resulted to a big improvement in customer experience as it showcases its properties and services.
- Fully managed enterprise cloud servers guarantee 99.9% uptime, supporting multiple high-traffic websites and online web applications performing at its peak 24/7/365 days a year.
- Staff can now manage and process multiple invoices and automatically distribute to customer accounts in 3-steps.
- New online billing features provides customers the ability to check their invoices and statement of accounts online.
- Ability for customers to book online through web and mobile for reservations and inquiries with less hassle.
- Staff can now manage and process multiple invoices and automatically distribute to customer accounts in 3-steps.
- New online billing features provides customers the ability to check their invoices and statement of accounts online.
- New applications and managed support make things easier for staff to focus on providing better services and customer care
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